Terms & Conditions - Plastic Surgery Visualization

Terms & Conditions - Plastic Surgery Visualization

This letter sets out the terms on which we have agreed to provide you with the Plastic Surgery Visualization (“the Services”).

The Services

We agree to provide you with the Services. Please note that we provide information concerning cosmetic surgery, non-surgical procedures, anti-aging, dentistry and certain diagnostics. We do not give medical advice.

Eligible Users/Customers

You must be at least 18 years of age to use this Website and/or purchase our products/the Services. By using this Website and/or purchasing our products/the Services [and by agreeing to these terms and conditions] you warrant and represent that you are at least 18 years of age.


If you fail to pay any sum under this Letter when due, we shall be able to terminate this Letter and/or the provision of the Services immediately.

Charges and Payment

The charges for the Services are set out in the schedule to this Letter. The charges shall be inclusive of all costs.

Our Obligations and Liability

The Services are for general information purposes only and do not purport to be comprehensive, to provide advice or in any way to create any legally enforceable relationship between us and you. You should independently verify and information before relying upon it. We advise you to take professional competent medical advice informed by and adapted to your particular circumstances.

We do our best to ensure that all information we provide in the Services and on this website and elsewhere is accurate, We make no representations that our advice is accurate, up-to-date and/or complete and we offer no warranties in relation to it and we exclude all liability in relation to its contents, to the fullest extent such liability can be excluded by law.

In no event shall we have any liability for incidental or consequential loss or damages (whether for loss of profit, business or goodwill or otherwise) or for any costs, expenses or other claims for consequential compensation which arose out of or in connection with this Letter and/or the Services.


The Services are provided under terms of strict confidentiality. You and we undertake to each other to keep confidential all information (written or oral) concerning the Services and the business and personal affairs of the other that have been obtained or received as a result of the discussions leading up to and/or the performance of this Letter and the Services.

You and we undertake to each other to take all such steps as may be necessary to ensure compliance with the provisions of this clause.

Under no circumstances will you discuss the provision and contents of the Services with any journalist or member of the media. Nor will you post, or allow to be posted on your behalf, such information on the internet. You undertake not to cause our Intellectual Property to be distributed or broadcast in any manner through any type of media.


This Letter is personal to you and is not capable of assignment by you without our prior written consent. Nothing in this Letter shall constitute or be deemed to constitute a partnership between us.

If any provision of the Letter becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected.

This Letter shall be governed and interpreted in accordance with the laws of England.

The Charges Are:



All are payable in advance by card, Apple Pay, Google Pay or Shop Pay.

You declare that you have ready and fully understand the terms of this Letter and hereby accept the provision of the Services upon the terms and conditions of this Letter.

By booking/purchasing the Services you hereby agree to all the above terms.


What is Plastic Surgery Visualization?

See How You Could Look

Have you ever wondered how your face could be enhanced with cosmetic procedures? Our personalized service shows you. Simply submit your photo, explain your goals and our experts will personally edit the aesthetic procedures that could enhance your unique beauty.

A Bespoke Service

We offer a tailor-made service catered to meet your individual needs. After an in-depth consultation, our experts review your goals, analyze your beauty and carefully edit your photos - no apps, no AI. We can edit specific procedures that you have in mind, whether they’re surgical, non-surgical, or both. Or if you’re unsure, you can leave it up to us.

Cosmetic Procedure Action Plan

Not only do we show you how you could look with cosmetic enhancements, but we also explain the alternative procedures that could provide these changes, how to find a qualified, highly experienced, ethical doctor in your specific country or region, and the dos and don'ts of navigating consultations, pre and post operative care. 

When and how will I recieve my Plastic Surgery Visualization?

Once your order is placed, we will email you to commence your email consultation within 48 hours.

You will receive your Plastic Surgery Visualization Photos and documents via email as downloadable attachments within 14 working days after your email consultation concludes. 

What kind of photo should I submit?

Please visit our Photo Guidelines page for detailed information regarding the best kind of photo to submit for our services.

Can I wear makeup in my photo?

You're welcome to wear makeup. However, please avoid any extremely heavy makeup looks. Not only is it more difficult to edit a photo of your face if you're wearing extreme amounts of makeup, but also, it's difficult to determine what you look like naturally, and therefore which procedures could enhance your beauty the greatest. 

If possible, please avoid wearing false eyelashes. They make it difficult for us to edit your eye and brow area. If you have semi permanent lash extensions that cannot be removed for a photo, then don't worry about it! Whilst it's ideal to have fake lashes removed, we can work around them if needs be!

What is the New Look U Gift card?

The New Look U gift card allows you to partially pay for, or gift, the Plastic Surgery Visualization service to that special someone. 

After purchasing, you will receive an email containing a link to your digital gift card. Simply forward the email containing the gift card onto your loved one, or click on the link inside the email, and print it out to give to them personally. It's redeemable against our Premium, Premium + and VIP plans!

Will my photos be kept confidential?

Yes, your photos and information will always be kept confidential. 

What do I do if I wish to cancel my order?

If you wish to cancel your order please send an email to info@newlooku.com within 24 hours or we will unfortunately be unable to give you a refund.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised.

However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 

What do I do if I realize I made a mistake after placing my order?

Please send an email to info@newlooku.com within 24 hours. if you made a mistake regarding your order, or if you wish to change some details of your order.

If you inform us of your mistake after the 24 hour period we may be unable to rectify your mistake.

We offer a bespoke, personalised service, and after receiving your photo and payment, get to work very quickly in order to have your Plastic Surgery Visualization ready for you within 10 working days. If you inform us of the mistake after this 24 hour period, it will cause us to lose hours of work.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised.

However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 

Why is this service not offered to anyone under 18?

Whilst in most countries under 18s can have cosmetic procedures with the consent of a parent or guardian, we believe that these should only be performed under exceptional circumstances, such as for functional or medical reasons. In such instances, the procedures are no longer cosmetic, but rather functional or reconstructive procedures.

We don't believe it's ethical to offer purely cosmetic procedures to anyone under 18. Not only are under 18s still developing physically (which affects the success of cosmetic procedures), but they are also still developing emotionally. It may be difficult for an under 18 to comprehend the potential consequences of a change so early on in their lives.

We believe this also applies to the simulation of cosmetic procedures. This is why we do not offer our services to anyone under 18.

Will you make any change that I ask for?

We will only make changes to the photo(s) of your face that we believe will enhance your overall beauty, and that are realistically achievable. Therefore, we may have to turn away clients who request unrealistic or dangerous (if carried out in reality) changes to their photo(s).

If you feel addicted to cosmetic enhancements or desire to have unrealistic or risky procedures, you may be dealing with a mental health condition called Body Dysmorphic Disorder. For more information on Body Dysmorphic Disorder, the symptoms and how to get treatment, please visit:


Is this service for all genders?

Yes. Everyone is welcome!

Can male-to-female feminization and female-to-male masculinisation procedures be simulated?

Yes, of course!

We just ask that you please specify this in the description box (titled "Describe your goals or concerns") on our booking page when purchasing.