Refund and Cancellation Policy

Refund and Cancellation Policy

Our refund and cancellation policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund, or exchange and your order cannot be cancelled. If you wish to cancel your order please send an email to within 24 hours of purchase.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised. However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 


Please send an email to within 24 hours if you made a mistake regarding your order, or if you wish to change some details of your order. If you inform us of your mistake after the 24 hour period we may be unable to rectify your mistake.

We offer a bespoke, personalised service, and after receiving your photo and payment, get to work very quickly in order to have your Plastic Surgery Visualization ready for you within 14 working days. If you inform us of the mistake after this 24 hour period, it will cause us to lose hours of work.

Additional non-returnable/refundable items:

* Gift cards

* Downloadable products or documents.

To complete your refund, we require a receipt or proof of purchase. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale and Discounted items:

Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.