Refund and Cancellation Policy

Refund and Cancellation Policy

Our refund and cancellation policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund, or exchange and your order cannot be cancelled. If you wish to cancel your order please send an email to info@newlooku.com within 24 hours of purchase.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised. However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 

MAKING CHANGES TO AN ORDER THAT’S ALREADY BEEN PLACED

Please send an email to info@newlooku.com within 24 hours if you made a mistake regarding your order, or if you wish to change some details of your order. If you inform us of your mistake after the 24 hour period we may be unable to rectify your mistake.

We offer a bespoke, personalised service, and after receiving your photo and payment, get to work very quickly in order to have your Plastic Surgery Visualization ready for you within 10 working days. If you inform us of the mistake after this 24 hour period, it will cause us to lose hours of work.

Additional non-returnable/refundable items:

* Gift cards

* Downloadable products or documents.

To complete your refund, we require a receipt or proof of purchase. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@newlooku.com.

Sale and Discounted items:

Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.

FAQ

What is Plastic Surgery Visualization?

See How You Could Look

Have you ever wondered how your face could be enhanced with cosmetic procedures? Our bespoke service shows you. Simply submit your photo, explain your goals and our experts will personally edit the aesthetic procedures that could enhance your unique beauty.

A Personalized Service

We offer a tailor-made service catered to meet your individual needs. Over a minimum of 10 days our experts review your goals, analyze your beauty and carefully edit your photos - no apps, no AI. We can edit specific procedures that you have in mind, whether they’re surgical, non-surgical, or both. Or if you’re unsure, you can leave it up to us.

Different Plans to Suit Your Needs

We offer three different plans. Whether you want one photo, or multiple edited, a concise or comprehensive written report, in-depth consultations with our experts, or custom cosmetic procedure action plans, we have a plan to suit you.

When and how will I recieve my Plastic Surgery Visualization?

Each plan has the following delivery time and method:

Premium

Once your order is placed, we will email you to commence your email consultation within 48 hours.

You will receive your Plastic Surgery Visualization Photos and documents via email as downloadable attachments within 10 working days.

Premium +

Once your order is placed, we will email you to commence your email consultation within 48 hours.

You will receive your Plastic Surgery Visualization Photos and documents via email as downloadable attachments, 14 working days after your email consultation concludes. 

VIP

Once your order is placed, we will email you to commence your email consultation within 48 hours.

You will receive your Plastic Surgery Visualization Photos and documents via email as downloadable attachments, 28 working days after your email consultation concludes. 

What kind of photo should I submit?

Please visit our Photo Guidelines page for detailed information regarding the best kind of photo to submit for our services.

Can I wear makeup in my photo?

You're welcome to wear makeup. However, please avoid any extremely heavy makeup looks. Not only is it more difficult to edit a photo of your face if you're wearing extreme amounts of makeup, but also, it's difficult to determine what you look like naturally, and therefore which procedures could enhance your beauty the greatest. 

If possible, please avoid wearing false eyelashes. They make it difficult for us to edit your eye and brow area. If you have semi permanent lash extensions that cannot be removed for a photo, then don't worry about it! Whilst it's ideal to have fake lashes removed, we can work around them if needs be!

What is the New Look U Gift card?

The New Look U gift card allows you to partially pay for, or gift, the Plastic Surgery Visualization service to that special someone. 

After purchasing, you will receive an email containing a link to your digital gift card. Simply forward the email containing the gift card onto your loved one, or click on the link inside the email, and print it out to give to them personally. It's redeemable against our Premium, Premium + and VIP plans!

Will my photos be kept confidential?

Yes, your photos and information will always be kept confidential. 

What do I do if I wish to cancel my order?

If you wish to cancel your order please send an email to info@newlooku.com within 24 hours or we will unfortunately be unable to give you a refund.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised.

However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 

What do I do if I realize I made a mistake after placing my order?

Please send an email to info@newlooku.com within 24 hours. if you made a mistake regarding your order, or if you wish to change some details of your order.

If you inform us of your mistake after the 24 hour period we may be unable to rectify your mistake.

We offer a bespoke, personalised service, and after receiving your photo and payment, get to work very quickly in order to have your Plastic Surgery Visualization ready for you within 10 working days. If you inform us of the mistake after this 24 hour period, it will cause us to lose hours of work.

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods that are made to the consumer’s specifications or that are clearly personalised.

However, we understand that mistakes happen. Therefore we offer all of our customers 24 hours to make a cancellation. 

Why is this service not offered to anyone under 18?

Whilst in most countries under 18s can have cosmetic procedures with the consent of a parent or guardian, we believe that these should only be performed under exceptional circumstances, such as for functional or medical reasons. In such instances, the procedures are no longer cosmetic, but rather functional or reconstructive procedures.

We don't believe it's ethical to offer purely cosmetic procedures to anyone under 18. Not only are under 18s still developing physically (which affects the success of cosmetic procedures), but they are also still developing emotionally. It may be difficult for an under 18 to comprehend the potential consequences of a change so early on in their lives.

We believe this also applies to the simulation of cosmetic procedures. This is why we do not offer our services to anyone under 18.

Will you make any change that I ask for?

We will only make changes to the photo(s) of your face that we believe will enhance your overall beauty, and that are realistically achievable. Therefore, we may have to turn away clients who request unrealistic or dangerous (if carried out in reality) changes to their photo(s).

If you feel addicted to cosmetic enhancements or desire to have unrealistic or risky procedures, you may be dealing with a mental health condition called Body Dysmorphic Disorder. For more information on Body Dysmorphic Disorder, the symptoms and how to get treatment, please visit:

https://www.mind.org.uk

Is this service for all genders?

Yes. Everyone is welcome!

Can male-to-female feminization and female-to-male masculinisation procedures be simulated?

Yes, of course!

We just ask that you please specify this in the description box (titled "Describe your goals or concerns") on our booking page when purchasing.