Frequently Asked Questions

Are your services available in every country?

Yes! You can purchase our services from anywhere in the world.

All of our services are delivered online. We do not currently offer in-person services.

Is this service for all genders?

Yes. Everyone is welcome!

Can male-to-female feminization and female-to-male masculinisation procedures be simulated?

Yes, of course!

We just ask that you please specify this in the text boxes on our service booking page when purchasing.  

What is Plastic Surgery Visualization?

See How You Could Look:

Have you ever wondered how your face could be enhanced with cosmetic procedures? Our bespoke service shows you. Simply submit your photos, explain your goals and our experts will personally edit the aesthetic procedures that could enhance your unique beauty.

A Personalized Service:

We offer a tailor-made service catered to meet your individual needs. Our experts review your goals, analyze your beauty and carefully edit your photos - no apps, no AI. We can edit specific procedures that you have in mind, whether they’re surgical, non-surgical, or both. Or if you’re unsure, you can leave it up to us.

Different Plans to Suit Your Needs:

We offer three different plans. Whether you’d like one or multiple photo angles edited, a concise or comprehensive written report, before-and-after videos, an in-depth consultation with our experts, or access to our exclusive list of top plastic surgeons, we have a plan to suit you.

Premium: when and how will I receive my service?

You will receive your Plastic Surgery Visualization photo and documents via email as digital downloads within 10 working days after placing your order.

Premium +: when and how will I receive my service?

Once you have placed your order, you will receive a confirmation email.

We will reach out to you via email for your optional Email Consultation within 48 hours.

Your Plastic Surgery Visualization Photos and Documents will be delivered to you via email as digital downloads within 14 working days after your email consultation concludes.

Ultimate: when and how will I recieve my service?

Once you have placed your order, you will receive a confirmation email.

We will reach out to you via email for your optional Email Consultation within 48 hours.

Your Plastic Surgery Visualization Photos and Documents will be delivered to you via email as digital downloads within 18 working days after your email consultation concludes.

What kind of photos should I submit?

Please visit our Photo Guidelines page for detailed information regarding how to take photos for our Premium, Premium + and Ultimate services.

Can I wear makeup in my photos?

You're welcome to wear makeup. However, please avoid any heavy makeup looks. Not only is it more difficult to edit a photo of your face if you're wearing extreme amounts of makeup, but also, it's difficult to determine what you look like naturally, and therefore which procedures could enhance your beauty. 

Will my photos be kept confidential?

Yes. We only share your photo(s) with our team who carry out your Plastic Surgery Visualization Service.

What do I do if I realize I made a mistake after placing my order?

Please send an email to info@newlooku.com as soon as possible if you made a mistake regarding your order, or if you wish to change some details of your order. We will do our very best to rectify your mistake, however, we cannot gurantee that we will be able to rectify your mistake.

PLEASE NOTE: We do not offer refunds or cancellations for any of our services (including, but not limited to, our Premium, Premium + and Ultimate services).

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods or services that are made to the consumer’s specifications or that are clearly personalised.

We offer a bespoke, personalised service, and after receiving your photos and payment, get to work very quickly in order to have your service ready for you within 10 - 18 working days.

Please read or Refund & Cancellation Policy for more information.

What do I do if I wish to cancel my order?

We do not offer refunds or cancellations for any of our services (including, but not limited to, our Premium, Premium + and Ultimate services).

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, 28. (1) (B)) states that no cancellation period is given to the consumer once payment has been made for goods or services that are made to the consumer’s specifications or that are clearly personalised.

We offer a bespoke, personalised service, and after receiving your photos and payment, get to work very quickly in order to have your service ready for you within 10 - 18 working days.

Please read or Refund & Cancellation Policy for more information.

Why is this service not offered to anyone under 18?

Whilst in most countries under 18s can have cosmetic procedures with the consent of a parent or guardian, we believe that these should only be performed under exceptional circumstances, such as for functional or medical reasons. In such instances, the procedures are no longer cosmetic, but rather functional or reconstructive procedures.

We don't believe it's ethical to offer purely cosmetic procedures to anyone under 18. Not only are under 18s still developing physically (which affects the success of cosmetic procedures), but they are also still developing emotionally. It may be difficult for an under 18 to comprehend the potential consequences of a change so early on in their lives.

We believe this also applies to the simulation of cosmetic procedures. This is why we do not offer our services to anyone under 18.

Will you make any change that I ask for?

We will only make changes to the photo(s) of your face that we believe will enhance your overall beauty, and that are realistically achievable. Therefore, we may have to turn away clients who request unrealistic or dangerous (if carried out in reality) changes to their photo(s).

If you feel addicted to cosmetic enhancements or desire to have unrealistic or risky procedures, you may be dealing with a mental health condition called Body Dysmorphic Disorder. For more information on Body Dysmorphic Disorder, the symptoms and how to get treatment, please visit:

https://www.mind.org.uk

What is the New Look U Gift card?

The New Look U gift card allows you to partially pay for, or gift, our services to that special someone. 

After purchasing, you will receive an email containing a link to your digital gift card. Simply forward the email containing the gift card onto your loved one, or click on the link inside the email, and print it out to give to them personally. It's redeemable against our Premium, Premium + and Ultimate plans!

Does the "Choosing a Practitioner" Ebook include specific plastic surgeon recommendations?

The “Choosing a Practitioner” Ebook service is a guide that explains how to find the best surgeon in the US, UK, Australia and New Zealand, as well as general information for the rest of the world. We do not recommend any specific surgeons because we want to give our customers impartial and unbiased advice. 

We cover which qualifications, certifications and accreditations that a plastic surgeon must have in the US, UK, Australia, New Zealand and elsewhere in the world. The Ebook also includes other essential factors to consider before choosing a plastic surgeon worldwide. 

Included in our Ultimate Service is an "Exclusive List of Top Plastic Surgeons Who Offer Free Advice." We provide you with an up-to-date list of board-certified, experienced Plastic Surgeons and Doctors who can review your Plastic Surgery Visualization Photos and any questions you may have, for free. These doctors offer their opinions in writing via email or during a virtual video consultation. We include their names, qualifications and contact details. Visit our Ultimate Service booking page to learn more.

If you have any questions, please don't hesistate to contact us.